Our Commitment: yy9 treats your privacy as its highest priority. We never sell your personal data to third parties or share it without your consent.
This Privacy Policy ("Policy") applies to all services on the yy9 platform and the https://yy9.onl website. "yy9", "we", or "us" refers to the organization operating this platform.
By creating an account on yy9, using our services, or visiting our website, you are considered to have agreed to the terms of this privacy policy. If you have not read this policy or do not agree with it, we ask that you refrain from using our services.
This privacy policy has been drafted in accordance with Bangladesh's applicable data protection laws and international standards (GDPR-inspired). yy9 believes transparency is the foundation of trust — which is why we present our data practices in clear, straightforward language.
This policy was last updated in January 2026. Notice of any changes will be published on the website and sent by email to registered users.
Yy9 only collects information that is necessary to operate our services properly. Here is a full breakdown:
Information Provided Directly:
- Identity Information: Full name, date of birth, nationality, national ID or passport number.
- Contact Information: Email address, mobile number, and residential address.
- Account Information: Username, password (stored in encrypted form).
- Financial Information: Mobile banking number (Mobile Banking/Nagad/Rocket), transaction history.
- Verification Documents: Photo of national ID or passport (required for KYC verification).
Automatically Collected Information:
- IP address and device type.
- Browser information and operating system.
- Website usage patterns and session duration.
- Location data (where applicable only).
- Information collected through cookies and tracking technologies.
| Type of Data |
Reason for Collection |
Mandatory? |
| Name & Date of Birth |
Identity Verification |
Yes |
| Email / Mobile |
Contact & Account Security |
Yes |
| Payment Information |
Transaction Processing |
Yes |
| KYC Documents |
Age & Identity Verification |
Yes for withdrawals |
| Usage History |
Service Improvement & Fraud Prevention |
Automatic |
Yy9 uses the data it collects for the following purposes only — your information is never used beyond these:
- Account Management: Registration, login, password recovery, and account verification.
- Service Delivery: Game management, bonus distribution, payment processing, and transaction history storage.
- Security Assurance: Fraud detection, anti-money laundering, and account security.
- Meeting Legal Obligations: Data retention and reporting in accordance with regulatory requirements.
- Contact: Important updates, transaction confirmations, and customer support.
- Service Improvement: Analyzing user experience to improve the platform.
- Promotional Communications: Promotional and offer notifications, only with your consent.
Unsubscribe from Promotional Emails: You can unsubscribe from our promotional emails at any time — either through your account settings or by contacting support.
Yy9 never sells your personal data. However, limited information may be shared with trusted third parties in specific circumstances:
Who We Share Data With:
- Payment Processor: Mobile Banking, Nagad, Rocket — only the information needed to process your transactions.
- Game Provider: Licensed game software companies — minimum data required to operate games.
- KYC Verification Service: Authorized agencies for identity verification.
- Law Enforcement Agencies: When required by a court order or legal obligation.
- Anti-Money Laundering Authorities: To meet relevant regulatory requirements.
What We Never Do:
- Selling your data to advertisers.
- Using your data for third-party marketing without your consent.
- Sharing data beyond what is necessary.
Warning: yy9 will never ask for your password, OTP, or full card number over the phone or by email. Any such request should be treated as fraudulent.
Yy9 uses cookies on its website — small files stored in your browser that help improve your browsing experience.
Types of Cookies:
- Essential Cookies: Essential for core site functionality — login sessions, security tokens. These cannot be disabled.
- Functional Cookies: To remember your preferences and settings — such as language and theme.
- Analytics Cookies: To analyze site usage patterns — which pages are most visited and where issues occur.
- Performance Cookies: To monitor site speed and performance.
You can control most cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.
Yy9 uses industry-leading security technology to protect your data. Our commitment goes beyond writing a privacy policy — we back it up with real technical safeguards.
- 256-bit SSL/TLS Encryption: All data transfers are conducted through secure channels.
- Password Hashing: Your password is never stored in plain text — it is hashed using bcrypt or an equivalent method.
- Two-Factor Authentication (2FA): An additional layer of security powered by OTP.
- Firewall & DDoS Protection: Server-level protection against cyberattacks.
- Regular Security Audits: Periodic system audits conducted by third-party assessors.
- Data Backup: Regular encrypted backups of all collected data.
In the event of a security breach, yy9 will notify affected users as quickly as possible and assist them in taking the necessary steps.
As a yy9 user, you have several important rights over your own data. Contact our support team to exercise any of these rights.
Right to Access Data
The right to know what information we hold about you.
Right to Rectification
Right to correct inaccurate or incomplete information.
Right to Erasure
Request deletion of personal data under applicable conditions.
Right to Restrict Processing
Request to restrict the use of your data in specific circumstances.
Right to Data Portability
The ability to receive your data in a portable format.
Right to Object
Right to object to marketing or profiling.
To exercise these rights, contact us at [email protected]. We typically respond within 30 business days. Some rights may not be fully applicable due to legal obligations.
Yy9 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:
- Account Information: For the duration the account is active, and 5 years after closure (for legal compliance).
- Transaction Details: 7 years — as required under anti-money laundering regulations.
- KYC Documents: 5 years after account closure.
- Gaming History: 3 years, or longer if required by law.
- Cookie Data: 30 days to 2 years, depending on cookie type.
- Support Conversations: 2 years.
Once the retention period expires, data is securely deleted or anonymized.
Yy9 strictly does not provide services to anyone under 18. Protecting minors is an integral part of our privacy policy.
- Age verification is mandatory at the time of registration.
- Age verification via KYC documents is required in cases of suspicion.
- Any data collected from a minor will be deleted immediately.
- The account will be permanently closed and any deposited funds will be returned.
For Parents: If you suspect your child has created an account on yy9, contact us immediately at
[email protected]. We will act promptly.
Yy9 reserves the right to update this privacy policy as needed. When changes are made, we will take the following steps:
- The "Last Updated" date at the top of the page will be revised accordingly.
- A notice will be sent to registered email addresses for any significant changes.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- If you do not agree to the updated policy, you may request account closure.
Users are encouraged to review this page regularly.